Changing your order
Until we start printing your piece, you can change anything in it: the design, the text, the delivery address, the way you pay. Reply to your confirmation email, or write to orders@theflowworkshop.com with your order reference, and say what to change. We reply to confirm.
Once printing has started, the order can no longer change.
What a return covers
Each piece is made for you from a design that is yours alone, so we do not take a piece back because you changed your mind. We stand behind it when something is wrong with it:
- it arrived damaged in transit, or
- it has a defect — it is not the piece you approved in the preview, or it was not made or finished properly.
What to send
Write to orders@theflowworkshop.com with your order reference, and attach photos:
- the piece, showing the damage or the defect;
- the parcel and its packaging as they arrived, if the damage happened on the way.
Keep the piece and the packaging until we reply.
What happens next
We look at your photos and reply by email or phone to agree with you how we put it right.